General Terms and Conditions of Sale of E&M Duka

Last updated: 15.07.2024

Welcome to E&M Duka. En accédant à notre site et en passant commande, vous acceptez les présentes Conditions Générales de Vente (CGV). Nous vous encourageons à lire attentivement ces conditions avant de finaliser toute transaction. Si vous avez des questions ou des préoccupations, n’hésitez pas à nous contacter à contact@emduka.com.

1. Purpose

These General Terms and Conditions of Sale govern all commercial relationships between E&M Duka (hereinafter referred to as 'we,' 'our,' or 'E&M Duka') and the customer (hereinafter referred to as 'you' or 'customer') for any order placed on the website www.emduka.com. These terms define the rights and obligations of the parties in the context of the sale of products offered on the site.

2. Products

  • Descriptions We strive to describe our products as accurately as possible. However, errors may occur. Product images are provided for illustration purposes only. Colors, dimensions, and other features may vary slightly depending on your screen or device.
  • Disponibility : Our products are offered subject to availability. In the event that a product is out of stock after you have placed your order, we will inform you as soon as possible and will proceed with either a refund or an exchange, should you wish.

3. Orders

  • Order Process : To place an order, you need to select the items you wish to purchase, add them to your cart, and follow the checkout process by providing all the required information. Once your order is confirmed, you will receive a confirmation email summarizing the details of your order.
  • Accuracy of Informations : It is your responsibility to provide complete and accurate information when placing an order. E&M Duka Cannot be held responsible for errors resulting from incorrect information provided by the customer.
  • Modification or Cancellation : Once your order is confirmed, you can no longer modify or cancel it, except in exceptional circumstances. For any requests, please contact us promptly.

4. Pricing and Payment

  • Prices : The prices of the products are listed in Euros (€) including all taxes (VAT). Shipping fees are not included in the displayed price and will be added at the time of order confirmation.
  • Price Changes : E&M Duka Reserves the right to change its prices at any time; however, products will be charged at the rates in effect at the time of order confirmation.
  • Payment Methods : We accept payments by credit card (Visa, Mastercard, Maestro) and PayPal. Payment is due at the time of order. The order will only be shipped once payment is confirmed.
  • Payment Security : All transactions made on our site are secured by SSL (Secure Socket Layer) encryption protocol. Your payment information is never stored on our servers.

5. Delivery

  • Delivery Areas : We deliver worldwide. Shipping fees and delivery times vary depending on the destination and will be indicated at the time of order.
  • Delivery Times : Delivery times are estimated to be between one (1) to two (2) weeks and may vary depending on shipping conditions and product availability. E&M Duka Cannot be held responsible for delays caused by carriers or circumstances beyond our control.
  • Delivery Tracking : You will receive a tracking number by email once your order has been shipped, allowing you to monitor the status of your delivery.
  • Delivery Issues : In the event of a delivery issue (missing product, damaged item, etc.), you must contact us within 48 hours of receiving the package. After this period, no claims will be accepted.

6. Returns and Refunds

Please refer to our Return and Refund Policy to know the details regarding the conditions for returning products, any associated fees, and the refund process.

7. Warranty

  • Legal Warranty : All our products are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with current legal provisions.
  • Warranty Exclusions : The warranty does not cover damages caused by improper use, inadequate maintenance, or normal wear and tear of the product.

8. Responsability

E&M Duka Is committed to providing products that comply with applicable laws. However, our liability cannot be invoked in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities regarding the import or use of the products you intend to order.

We shall not be liable for any indirect or unforeseen damages related to the use of the site or the purchase of products, including, but not limited to, loss of revenue or profits.

9. Intellectual Property

All elements of the site E&M Duka (texts, images, graphics, logos, videos, etc.) are protected by copyright and intellectual property rights. Any reproduction, distribution, modification, or use of these elements, in whole or in part, without our express permission, is strictly prohibited.

10. Personal Data

The personal data you provide to us is collected and processed in accordance with our Privacy Policy.We are committed to protecting your privacy and using your data in a transparent and secure manner.

11. Force Majeure

E&M Duka Cannot be held liable for non-performance or delays in the performance of any of its obligations described in these Terms and Conditions due to a force majeure event as defined by applicable legislation.

12. Modifications of the Terms and Conditions

We reserve the right to modify these Terms and Conditions of Sale at any time. The new conditions will take effect upon their publication on the site. It is your responsibility to check them regularly to stay informed of any changes.

13. Contact

For any questions regarding our Terms and Conditions of Sale, please contact us at: