Frequently Asked Questions (FAQ) of E&M Duka

What types of products do you sell at E&M Duka?

E&M Duka offers a wide range of products for men and women, including:

  • Jewelry : Necklaces, bracelets, rings, earrings, and more.
  • Accessories Watches, belts, scarves, sunglasses, and more.
  • Clothes : T-shirts, shirts, dresses, pants, jackets, and more.
  • Shoes : Sneakers, heels, sandals, loafers, and more.
  • Bags : Handbags, backpacks, clutches, and more.

All our products are carefully selected for their quality, design, and durability.

2. How do I place an order on your website?

Placing an order at E&M Duka is straightforward:

  1. Navigate : Browse our categories to find the products you like.
  2. Add to your card : Click “Add to Cart” for each item you wish to purchase.
  3. Validate your card : Once you have selected your items, click on the shopping cart to review your order.
  4. Proceed to checkout : Enter your shipping and payment information.
  5. Confirmation : You will receive a confirmation email with your order details.

3. What payment methods are accepted?

We accept several secure payment methods, including:

  • Bank cards (Visa, Mastercard, Maestro)
  • PayPal

All transactions are secured with SSL encryption to protect your information.

4. What are your delivery times and costs?

  • Delivery times : Orders are typically shipped within 3-4 business days. Delivery times vary depending on destination, typically between 1 – 2 weeks.
  • Shipping costs : Fees vary depending on the destination and weight of the items ordered. Exact fees will be calculated when you validate your order.

5. Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking link. This link will allow you to track your package in real time until it is delivered.

6. What is your return and refund policy?

You can return a product within 10 days of receiving your order, provided that the item is unused, unworn, and in its original packaging. Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

Pour initier un retour, veuillez nous contacter à contact@emduka.com avec votre numéro de commande et la raison du retour. Pour plus de détails, consultez notre Return and Refund Policy

7. Are the products guaranteed?

Yes, all our products benefit from the legal guarantee of conformity and the guarantee against hidden defects. If a product has a defect or a quality problem, please contact us immediately for a replacement or refund.

8. How can I contact customer service?

Our customer service is available to answer all your questions:

We strive to respond to all requests within 24-48 hours.

9. Do you offer any promotions or discount codes?

Yes, we regularly offer promotions and discount codes to our customers. To make sure you don't miss anything, subscribe to our newsletter or follow us on our social networks.

10. Are your products authentic?

Yes, we guarantee that all products sold on E&M Duka are 100% authentic and come from trusted sources. We work directly with manufacturers and official distributors to ensure the quality and authenticity of each item.

11. Can I change or cancel my order after I have placed it?

Once the order is validated, it is immediately processed for shipment. However, if you need to modify or cancel your order, contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.

12. What should I do if I received an incorrect or defective item?

Si vous recevez un article incorrect ou défectueux, veuillez nous contacter immédiatement à contact@emduka.com avec des photos du problème. Nous vous fournirons une étiquette de retour prépayée et organiserons un remplacement ou un remboursement complet.

13. How can I be sure that my personal information is protected?

Your privacy is a priority for us. All personal data collected is processed in accordance with our Privacy Policy. We use advanced security technologies to protect your information from unauthorized access.

14. Do you offer gift cards?

Yes, we offer gift cards available for purchase on our site. Gift cards are sent via email and can be used to purchase any product on E&M Duka.